ChartLabs Refund Policy

This policy explains refunds for strategies you buy on the ChartLabs marketplace.

Access starts right away

When you buy a strategy, you get access as soon as your payment goes through. Before you pay, checkout asks you to confirm that you want access to start now and that you understand you lose your 14-day right of withdrawal once it starts. You can't complete the purchase without confirming. We repeat this in the confirmation email we send you.

When you can get a refund

We refund a strategy purchase when:

• you can't access the strategy you paid for, and we can't fix it;
• the strategy is not as described on its listing, for example the trades or results it shows are not the ones you get access to;
• you were charged more than once for the same strategy.

Contact us at the support address on our website with your order number from the confirmation email. We first try to fix an access problem. If we can't, or the strategy is not as described, we refund you in full to the card you paid with. When we refund a purchase, your access to the strategy ends.

Past performance shown on a listing is not a promise of future results, so a strategy losing money after you buy it is not a reason for a refund.

Other cases

Apart from the cases above, a strategy purchase can't be refunded once access has started. This doesn't limit any right you have under the consumer law where you live.

Refunds and the seller

When we refund a purchase, the seller's share of that sale is taken back from them under the ChartLabs Creator Terms.