Privacy Policy

2. Information We Collect

Personal Data

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available. Users may be asked for, as appropriate, name, email address, and payment information.

Usage Data

We may also collect information on how the service is accessed and used. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and Tracking Data

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Product Analytics

We collect first-party product-usage telemetry within the authenticated application in order to improve onboarding and identify where users get stuck. This data is generated by your interactions with the service and stored in our own infrastructure; it is not shared with any third-party analytics provider.

The telemetry we collect for this purpose includes:

• Anonymized event names with bounded properties — for example, onboarding step identifiers, chart dwell time in seconds, normalized page paths, and error categories
• Browser type and version, operating system, screen size, and locale

We do not collect the content of your charts, notes, trade reasoning, or chat messages as part of this telemetry.

Raw telemetry events are retained for up to 90 days and then deleted. Aggregate statistics derived from these events may be retained for longer to support long-term service improvement.

This data is accessible only to the ChartLabs operations team and is used solely to operate and improve the service. It is not sold, rented, or shared with third parties.

Our lawful basis for this processing is legitimate interest under Article 6(1)(f) of the GDPR — specifically, the operation and improvement of our service. If you request deletion of your account, the associated telemetry records are removed alongside your other account data.

3. How We Use Your Information

ChartLabs may use the information we collect from you for the following purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To allow you to participate in interactive features of our service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer

4. Data Storage and Security

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Services

We may employ third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access, update or delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@chartlabs.io
• By visiting our contact page